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Klarna changes its AI tune and again recruits humans for customer service

Article URL: https://www.customerexperiencedive.com/news/klarna-reinvests-human-talent-customer-service-AI-chatbot/747586/ Comments URL: https://news.ycombinator.com/item?id=43955374 Points: 107 # Comments: 44

Mai 11, 2025 - 21:19
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Klarna changes its AI tune and again recruits humans for customer service

Article URL: https://www.customerexperiencedive.com/news/klarna-reinvests-human-talent-customer-service-AI-chatbot/747586/

Comments URL: https://news.ycombinator.com/item?id=43955374

Points: 107

# Comments: 44

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