Houston Airports opens new IAH Terminal E Ticketing Lobby to streamline check-in and security

The following article was published by Future Travel Experience

Houston Airports has opened the new Terminal E Ticketing Lobby at George Bush Intercontinental Airport. This state-of-the-art facility, temporarily exclusive to United passengers, streamlines check-in.

Houston Airports has opened the new Terminal E Ticketing Lobby at George Bush Intercontinental Airport (IAH). This state-of-the-art facility, temporarily exclusive to United Airlines passengers, streamlines check-in.

The development includes 10 U.S. Transportation Security Administration (TSA) security lanes, making screening faster and more convenient. Meanwhile, a new 11-lane departures curb restores drop-off access at Terminal E for the first time since 2021.

“This is a big win for travellers,” said Jim Szczesniak, Director of Aviation, Houston Airports. “Passengers flying out of Terminal E will now have more space, faster security and a better check-in experience. This opening also helps relieve congestion at Terminal C, improving the passenger experience at Bush Airport.”

In August 2021, Houston Airports closed the old Terminal E Ticketing Lobby. That closure required United Airlines passengers flying out of Terminal E gates to check-in with the airline at Terminal C and then take the Skyway to Terminal E. The new Terminal E Ticketing Lobby restores the efficient and intuitive check-in process for flights out of Terminal E gates.

Later this year, the Terminal E Ticketing Lobby will evolve into the new International Central Processor (ICP). The ICP will replace both the old Terminal E Ticketing Lobby and the current Terminal D Ticketing Lobby, simplifying international departures and arrivals into one seamless, functional, intuitive experience.

“We’re excited about the opening of the new Terminal E Ticketing Lobby at IAH, which will significantly enhance the travel experience for our customers,” said Phil Griffith, Vice President of Airport Operations, United Airlines. “With five dedicated gates and a streamlined check-in process, this is a big step in ensuring faster, more convenient travel for the more than 500 United flights we operate daily from Houston. As we continue to grow and expand our services here, we’re proud to be part of an airport transformation that’s built with the traveller in mind.”

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Houston Airports opens new IAH Terminal E Ticketing Lobby to streamline check-in and security