Self-service tills: a bleeping pain or brilliant? | Letters

The case against self-checkout is made by Alison Leonard and Anthony Blane, but Clifford Challenger says not all older people are desperate for human contact with supermarket staffThank you, Hilary Freeman, for catching and coining the central movement which is sickening us all: “the slow erosion of human contact that heralds the dehumanisation of yet another society” (Hell is not other people – it’s being stuck in the ninth circle of an automated telephone service, 22 April).We need it, we will die without it. For Freeman, it comes with the introduction of ATMs to Tuvalu; for me, it’s the self-checkout tills of the Co-op around the corner. I used to chat to Brenda. I can’t do it now, and something dies inside me. Let’s determinedly start a queue at a vacant till, on and on, until someone, with a heave of impatient sighs, gives in.Alison LeonardHebden Bridge, West Yorkshire. Continue reading...

Apr 28, 2025 - 19:39
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Self-service tills: a bleeping pain or brilliant? | Letters

The case against self-checkout is made by Alison Leonard and Anthony Blane, but Clifford Challenger says not all older people are desperate for human contact with supermarket staff

Thank you, Hilary Freeman, for catching and coining the central movement which is sickening us all: “the slow erosion of human contact that heralds the dehumanisation of yet another society” (Hell is not other people – it’s being stuck in the ninth circle of an automated telephone service, 22 April).

We need it, we will die without it. For Freeman, it comes with the introduction of ATMs to Tuvalu; for me, it’s the self-checkout tills of the Co-op around the corner. I used to chat to Brenda. I can’t do it now, and something dies inside me. Let’s determinedly start a queue at a vacant till, on and on, until someone, with a heave of impatient sighs, gives in.
Alison Leonard
Hebden Bridge, West Yorkshire. Continue reading...