What Google Cloud’s CEO Thinks About the Future of the Call Center

In a wide-ranging Q&A, Thomas Kurian envisions agentic systems that automate customer journeys, assist support teams and bring smarter AI into interactions. Continue reading...

Apr 14, 2025 - 13:11
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What Google Cloud’s CEO Thinks About the Future of the Call Center

In a wide-ranging Q&A, Thomas Kurian envisions agentic systems that automate customer journeys, assist support teams and bring smarter AI into interactions. Continue reading...