Unfairness at workplace recognition
Dear working professionals, I am a team lead of an ops team for a big organisation. Our daily role includes helping the ops team on the ground with more complex enquiries, escalation and/or complaints from clients. This can be quite frequent as the turnover rate of the ops team can be quite high, meaning newer hire require more help, thus me as a team lead is always busy problem solving and teaching the newbies etc My issue now is we are a team four. However, one of them, instead of fulfilling his core duties of the above, he chose to work on his own recognition. Basically what happens is, he manage to help a client resolve an issue that was award worthy but at the cost of spending all his time working on this and leaving the other 3 team leads doing the fire fighting(it went on for weeks and months). But obviously no one questions his inactive status as the fire fighting was done well by myself and the other two team lead. Then finally, he was then rewarded and the recognition is at the organization-level. I felt it is very unjust as while he is working on this 1 case, it was at the expense of the other team leads. Please advise the mindset I should have on this as it really rubbed me the wrong way, and how should I react etc...
Dear working professionals,
I am a team lead of an ops team for a big organisation. Our daily role includes helping the ops team on the ground with more complex enquiries, escalation and/or complaints from clients. This can be quite frequent as the turnover rate of the ops team can be quite high, meaning newer hire require more help, thus me as a team lead is always busy problem solving and teaching the newbies etc
My issue now is we are a team four. However, one of them, instead of fulfilling his core duties of the above, he chose to work on his own recognition. Basically what happens is, he manage to help a client resolve an issue that was award worthy but at the cost of spending all his time working on this and leaving the other 3 team leads doing the fire fighting(it went on for weeks and months). But obviously no one questions his inactive status as the fire fighting was done well by myself and the other two team lead.
Then finally, he was then rewarded and the recognition is at the organization-level. I felt it is very unjust as while he is working on this 1 case, it was at the expense of the other team leads. Please advise the mindset I should have on this as it really rubbed me the wrong way, and how should I react etc...
