Reimagined United Polaris Lounge opens at Chicago O’Hare with more space, more amenities and more dining options

The following article was published by Future Travel Experience

United Airlines has opened its newly renovated and expanded United Polaris Lounge at Chicago O’Hare International Airport, offering travellers more space, a modern design and elevated amenities.

United Airlines – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has opened its newly renovated and expanded United Polaris Lounge at Chicago O’Hare International Airport, offering travellers more space, a modern design and elevated amenities. The United Polaris Lounge in Chicago is now 50% larger and features nearly 25,000 sq ft of lounge space, including more than 350 seats for travellers, 50 seats across a larger dining space, a second bar, six additional restrooms, private spaces for relaxation or work, and a range of products curated along with Crate & Barrel – the first and only airline collaboration for the whole home retailer.

United was the first U.S. airline to debut a premium lounge exclusively for international Business Class travellers with the launch of the United Polaris Lounge in 2016 and currently has six of them in the U.S.

“Our vast international network is one of United’s unique strengths, and our United Polaris lounges help set the tone for Business Class travellers before or after their long-haul flights,” said Aaron McMillan, Managing Director of Hospitality Programs, United Airlines. “Customers are going to love our new Chicago lounge because it gives them more of all of the things they want most – more space, more amenities, and more dining options – and we’ll carry this new elevated design into future lounge openings and renovations across our United Polaris lounge portfolio.”

Inspired by the local region, the renovated United Polaris Lounge reflects the Chicago area by celebrating the city’s architecture and unique geography. United worked with Johalla Projects, an art curatorial collective in Chicago, to showcase artwork from nine Chicago-based artists on a range of pieces, including print photography, paintings, collages and more that highlight the region.

To elevate the lounge experience, dinnerware and decor is provided by Crate & Barrel. Marking Chicago-based Crate & Barrel’s first-ever collaboration with an airline, United worked with the retailer’s in-house design and business sales teams to curate timeless pieces that elevate the traveller experience.

Hear more from United Airlines at the co-located APEX FTE EMEA and APEX FTE Ancillary & Retailing events, taking place in Dublin – the ‘Silicon Valley of Europe’ – on 10-12 June 2025. Jay Fulmer, Sr. Manager Solutions & Innovation, United Airlines, is participating in a session focused on ‘Innovative approaches to minimising the impact of disruption’. Register for APEX FTE EMEA and APEX FTE Ancillary & Retailing – one registration provides access to both events >>

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Reimagined United Polaris Lounge opens at Chicago O’Hare with more space, more amenities and more dining options