JPJ received more than 6,000 complaints through MyJPJ app during Hari Raya Aidilfitri 2025 operations

The road transport department (JPJ) received more than 6,000 complaints regarding errant motorists through the MyJPJ mobile app during the Hari Raya Aidilfitri operations, New Straits Times has reported.

A total of 6,687 complaints were submitted through the MyJPJ app, said JPJ director-general Datuk Aedy Fadly Ramli. “Based on our checks, the highest number of complaints were for queue cutting with 1,766 reports, followed by 1,625 complaints for misuse of emergency lanes. We also received 843 complaints for running red lights,” he said after the close of the Hari Raya Aidilfitri special operations yesterday.

The number of complaints received by the department was encouraging as it meant that mobile phone users were actively using the mobile application to report errant motorists, the JPJ director-general said. The department usually receives around 1,000 complaints a month, though this operation alone saw more than 6,000 complaints received, and each complaint was investigated before further action was taken, he said.

Many of the complaints submitted were accompanied by images or video footage linked to the reported offences, he said. “We reviewed these complaints, and once we determined that an offence had been committed, we issued notices to the drivers, requiring them to come to the JPJ office to facilitate further investigations before compounds were issued,” the JPJ director-general said.

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