I’m Sympathetic To This (Dramatic) Etihad Complaint, But…
I’m always happy to share my take on travel complaints, and I try to call ’em as I see ’em. Sometimes I think airlines act completely out of line, sometimes I think consumers are a little unreasonable, and sometimes complaints just reflect some of the unfortunate realities of the industry. So, here’s an interesting case…

I’m always happy to share my take on travel complaints, and I try to call ’em as I see ’em. Sometimes I think airlines act completely out of line, sometimes I think consumers are a little unreasonable, and sometimes complaints just reflect some of the unfortunate realities of the industry. So, here’s an interesting case…