Frontier Airlines Fires Rude Employees From Viral Video: Warranted, But…
In recent days, tens of millions of people have seen a video about a confrontation at a Frontier Airlines check-in counter. The airline has now taken action, which seems appropriate. However, I think it misses the big picture issue that Frontier has when it comes to customer service, which is all too often overlooked.
In recent days, tens of millions of people have seen a video about a confrontation at a Frontier Airlines check-in counter. The airline has now taken action, which seems appropriate. However, I think it misses the big picture issue that Frontier has when it comes to customer service, which is all too often overlooked.
