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Empowering telecom employees with personalized AI-powered training and coaching tools
Deutsche Telekom worked with McKinsey experts and QuantumBlack, AI by McKinsey, to build and launch a capability building engine to help upskill 8,000 agents working in the field and at call centers to better meet customer needs.
Deutsche Telekom worked with McKinsey experts and QuantumBlack, AI by McKinsey, to build and launch a capability building engine to help upskill 8,000 agents working in the field and at call centers to better meet customer needs.
