Amazon's Customer Experience Playbook: CEO Andy Jassy Reveals Secrets

Amazon CEO Andy Jassy’s 2024 year-in-review shareholder letter mentions "customer" 88 times. Here’s what customer experience leaders need to take away. Continue reading...

Apr 14, 2025 - 13:11
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Amazon's Customer Experience Playbook: CEO Andy Jassy Reveals Secrets

Amazon CEO Andy Jassy’s 2024 year-in-review shareholder letter mentions "customer" 88 times. Here’s what customer experience leaders need to take away. Continue reading...