Ten UK energy firms to pay £7m in compensation after overcharging error
Ofgem review showed more than 34,000 customers were erroneously billed more for standing chargesTen UK energy suppliers including EDF, E.ON and Octopus are to pay £7m in compensation and refunds after overcharging customers, after a review by the energy regulator for Great Britain.Ofgem said the suppliers have agreed to pay more than 34,000 customers compensation and refunds because of erroneously billing them more for standing charges – daily fees that are added regardless of how much energy is used – than is allowed under the regulator’s price cap. Continue reading...
Ofgem review showed more than 34,000 customers were erroneously billed more for standing charges
Ten UK energy suppliers including EDF, E.ON and Octopus are to pay £7m in compensation and refunds after overcharging customers, after a review by the energy regulator for Great Britain.
Ofgem said the suppliers have agreed to pay more than 34,000 customers compensation and refunds because of erroneously billing them more for standing charges – daily fees that are added regardless of how much energy is used – than is allowed under the regulator’s price cap. Continue reading...
