Business

Klarna Is Hiring Customer Service Agents After AI Couldn't Cut It on Calls, According to the Company's CEO

Klarna released an AI chatbot and implemented an AI-induced hiring freeze last year.

May 9, 2025 - 21:41
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Klarna Is Hiring Customer Service Agents After AI Couldn't Cut It on Calls, According to the Company's CEO
Klarna released an AI chatbot and implemented an AI-induced hiring freeze last year.
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