Having your car stolen is bad, but it’s nothing compared to trying to report the crime… | Séamas O’Reilly
I use every bit of phone-jitsu I possess to reach a human so we can explain this situationMy son hates swimming and is protesting against being driven to yet another lesson when we realise our car is gone. Searching proves fruitless, so we check the Trace system for impounded cars. Shortly after we bought it, three years ago, our car was impounded because we didn’t realise we couldn’t park across the street. This was not our finest moment, but one we now find ourselves desperately hoping we’ve repeated. There is nothing on the system except for a reference to the original impounding, complete with date stamps of when it was returned to us for a small fee.We call the police non-emergency line, sitting through dozens of automated messages telling us all the reasons we should not be calling, before giving up and reporting it online. Within an hour, I’ve received an email saying the car has been impounded after all. Embarrassed but delighted, we call the impound who tells us they do not, in fact, have our car and that the police must have looked at the old case, with its clearly signposted dating, and mistakenly believed it to be a current incident. Continue reading...

I use every bit of phone-jitsu I possess to reach a human so we can explain this situation
My son hates swimming and is protesting against being driven to yet another lesson when we realise our car is gone. Searching proves fruitless, so we check the Trace system for impounded cars. Shortly after we bought it, three years ago, our car was impounded because we didn’t realise we couldn’t park across the street. This was not our finest moment, but one we now find ourselves desperately hoping we’ve repeated. There is nothing on the system except for a reference to the original impounding, complete with date stamps of when it was returned to us for a small fee.
We call the police non-emergency line, sitting through dozens of automated messages telling us all the reasons we should not be calling, before giving up and reporting it online. Within an hour, I’ve received an email saying the car has been impounded after all. Embarrassed but delighted, we call the impound who tells us they do not, in fact, have our car and that the police must have looked at the old case, with its clearly signposted dating, and mistakenly believed it to be a current incident. Continue reading...